Terms & Conditions
1. About My Website
My Website is a platform connecting individuals with local service professionals (plumbing, electrical, masonry, cleaning, delivery, and more) operating primarily in Senegal. The service is accessible via WhatsApp and through the website weyooz.ai.
The platform is operated by My Website, headquartered in Senegal. Contact: support@weyooz.ai.
Using the platform constitutes full and unconditional acceptance of these terms.
2. Definitions
- Client: any person who submits a service request through the My Website platform.
- Provider: any professional or tradesperson registered on the platform and available to respond to service requests.
- Mission: an accepted service request being carried out between a Client and a Provider.
- Platform: all My Website services, including the WhatsApp channel and the website.
3. Access to the service
My Website is open to any adult individual with a valid phone number in Senegal.
To become a Provider, prior registration is required. My Website reserves the right to accept or refuse any application without having to justify its decision.
My Website may suspend or close an account in the event of a breach of these terms, abusive or fraudulent conduct, or failure to meet Mission commitments.
4. Role of My Website
My Website acts solely as an intermediary. My Website does not provide the requested services directly and is not a party to any contract entered into between the Client and the Provider.
My Website facilitates communication between the two parties via WhatsApp and provides operational follow-up on Missions. My Website assumes no responsibility for the quality of service delivery, damages caused during an intervention, or commercial disputes between Clients and Providers.
5. Client obligations
- Provide accurate information when submitting a service request.
- Be present or reachable at the agreed time of the intervention.
- Pay the Provider directly for the service rendered, according to the agreed terms.
- Not use the platform for unlawful purposes or conduct contrary to public order.
6. Provider obligations
- Provide accurate information at registration and keep it up to date.
- Respond to requests within the timeframes indicated at registration and fulfil accepted missions.
- Work professionally, in compliance with applicable regulations and industry standards.
- Not solicit Clients directly outside the platform in order to bypass My Website.
- Maintain a satisfactory average rating or risk account suspension.
7. Pricing
Use of My Website is free for Clients. Pricing terms applicable to Providers are defined in a separate agreement communicated at registration.
My Website reserves the right to modify its pricing terms with reasonable notice sent by WhatsApp or email.
8. Intellectual property
All elements of the platform (logo, content, My Website brand, code) are the exclusive property of My Website. Any reproduction, distribution, or use without prior authorisation is prohibited.
9. Limitation of liability
My Website makes every effort to ensure service availability but cannot guarantee uninterrupted access. The platform is provided "as is". My Website shall not be liable for direct or indirect damages resulting from the use or unavailability of the service, nor for the acts or omissions of Providers.
10. Termination
Any user may stop using My Website at any time by contacting support. My Website may terminate a user's access without notice in the event of a serious breach of these terms.
11. Amendments
My Website reserves the right to modify these terms at any time. Changes take effect upon publication on the website. Continued use of the platform after notification constitutes acceptance of the updated terms.
12. Governing law and jurisdiction
These terms are governed by Senegalese law. In the event of a dispute, the parties agree to seek an amicable resolution within thirty (30) days. Failing agreement, any dispute shall be submitted to the exclusive jurisdiction of the courts of Dakar, Senegal.